Privacy Statement

Serena Italian Imports, LLC, is committed to our customers’ privacy. We agree to respect customers’ requests not to receive communications from Serena Italian Imports, LLC, and to not share their information with other marketers.

Collecting Information About You
In general, you can visit many areas of our web site without telling us who you are or providing any personal information about yourself. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics but individual users will remain anonymous, unless you voluntarily tell us who you are.

At certain times (such as when you purchase or order a product, subscribe to newsletter, etc.) we require you to provide personal information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, etc. We also record your online purchases from us. The decision to provide such information is completely your own. However if you choose not to provide the requested information, you may be unable to make purchases, or access certain information or content on our web site.

Using Information About You
We use the personal information that you provide for our internal purposes, such as registration, the processing of your order, emailing about new products that we are offering, analyzing trends and statistics, and providing you with further information from and about Serena Italian Imports. We do not share or sell any information of any kind about our customers with anyone other than companies required to process your order.

We contract with a limited number of companies to provide services including credit card processing, shipping, etc. We provide the companies with only the information they need for them to perform these services.

In certain very rare instances we may disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities that may be causing injury to you, to Serena Italian Imports or to others. We may also disclose your personal information when we are required to by law.

Editing, Updating, Correcting and Deleting Information About You
We will communicate with you only if you want to hear from us. If you prefer not to receive information from us please contact us. Please be sure to include enough information, such as your email address, full name and the specific type of information you do not want to receive, and we will adjust our records accordingly. If you would like to update or correct your email address, street address or to add or remove other personal information with us, we would also ask that you contact us.

Please note, certain information is required to make purchases or to access other portions of our web site. If you delete that information you will be required to re-enter it to perform those activities.

Cookies
Our web sites use "cookies." A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size and to process your order. With the exception of the shopping cart and checkout, all sections of serenaimports.com are accessible if you have turned off cookies. In order to purchase online from serenaimports.com you must enable cookies.

Security
We use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be assured to be 100% protected. Consequently, while we do our best to guard your personal information, we cannot guarantee the security of any information transmitted on the Internet, and you do so at your own risk. Once we receive your personal information, we do our best to guard it on our system.

We request that you keep your password in a safe place and never divulge it to anyone. Also when you have concluded your visit to our web site remember to sign off your personal account and exit your browser window. This will ensure that other parties cannot gain access to your account, especially if you are use a shared computer.

Links to Third Party Sites
Our web sites may contain links to third party web sites over which we have no control. The privacy policies on these sites may be different from ours. You enter these sites at your own risk. It is a good idea to always read the privacy policy of a site before disclosing your personal information.

Policy Changes
Changes to Serena Italian Import’s privacy policy will be posted on our web site. Any changes will take effect upon posting and will apply to all current and past web site users and will replace any inconsistent prior policies. This date of this policy is September 2008.

Your Feedback
If you have any questions or feedback on our privacy policy, please contact us. You may send us an email at info@serenaimports.com or call us toll free at 800-746-4108.